Privacy Policy

Last Reviewed: April 2022

Heriots Online Limited respects your privacy. This Privacy Notice informs you about how Heriots Online looks after your personal data when you visit our websites ( and tells you about your privacy rights and how the law protects you.

  1. Information we may collect from you
  2. How we collect information from you
  3. How we use information collected from you
  4. The cookies used on our site
  5. Opting out and deletion of personally identifiable information
  6. Information security details

It is important that you read this Privacy Notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.


What information do we collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). When you sign up to receive our e-newsletter or register with us to place orders, you may be asked to provide certain information about yourself. To place an order with Heriots, you will be asked to provide personal details such as (but is not limited to) your full name, a valid e-mail address, an address if required for delivery arrangements and additional details such as complete credit or debit card details and delivery and billing address. If you contact us by email or via the website. We may keep a record of your contact information and enquiry so that we may respond to your enquiry.

This information will allow us to process and fulfil your transactions. Should you enter a competition or promotional feature, take part in a survey, we will also ask for your details if required. From time to time we may also collect information about your usage of our website, as well as information about you from messages you post to the website and e-mails or letters you send to us. The following cookies will also be collected based on your interactions with Heriots Online website.

By clicking the “Got It” button on the drop-down banner that will appear on the first page you enter on our Site you signify your acceptance of our Cookies Policy. Please note that this banner will only appear the first time you enter the Site.

List of cookies we collect
The table below lists the cookies we collect and what information they store.





The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID


A flag, which indicates whether caching is disabled or not.


You session ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.


This information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. We will also use and analyse the collected information to administer, support, improve and develop our business. We may use other companies to provide services on our behalf, such as, processing payments, delivering orders, analysing data or carrying out market research. We will only disclose your information to the extent needed to deliver the services required.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Such systems reduce the risk of security breaches, but they do not provide absolute security immunity. Therefore, Heriots Online Limited cannot guarantee that the Services are immune to unauthorised access to the stored or transmitted information and to other information security risks. If Heriots Online security is breached, you will be duly notified.

We do not knowingly or specifically collect information about children under the age of 16 - you are also verifying that you are over 16 years of age when creating an ordering account with Heriots. If you believe that we have mistakenly or unintentionally collected such information, please notify us at so that we may delete the information from our servers.

You can ask us to stop sending you marketing messages at any time by logging into the Site and checking or unchecking relevant boxes to adjust your marketing preferences or by please email us at We try to respond to all legitimate requests within four weeks. Occasionally it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties (e.g., Google Analytics) who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Contact us
Should you require more information please contact Heriots Online with requests, comments and questions regarding this privacy policy by email at

Thank you